Project: Overcoming stakeholders from Hell Context How do you push a project over the finish line when your cross-functional partners undermine your autonomy and weaponize executive escalations to push a personal agenda? With difficulty, but never alone. To solve...
Portfolio: banking information architecture Context One of the bank’s product design teams needed to build a multi-product signup flow for multiple people—up to four people at once, in fact. I leaned in temporarily from another team to see if content design...